Choose a category:
What payment methods / options are available?
We currently only make use of EFT payments. Please add all the required items to your basket, proceed to check out. An invoice will then be generated and sent to you via e-mail. We will ensure that all the items are in stock. Confirmation will be done via e-mail ensuring that all the items are available, if not, we will reduce the amount on the invoice. Once proof of payment has been received, we will go ahead with your order. Delivery takes place 3 - 5 working days from receipt of payment.
Where is my order/How do I check on the status of my order?
You will receive a tracking code via email informing you that your order has been dispatched along with a tracking code to track via the Fastway website. http://www.fastway.co.za/ If you have not received a tracking code then please email firstname.lastname@example.org
Can I place bulk orders?
Yes, we are able to place a special order with our suppliers on request. Contact us direct via email or phone. See our Shipping & Returns policy for more info on the process.
Place/time of delivery: Can I change my delivery address?
Yes. Please contact us well in advance if you wish to redirect your parcel. Quote your order number, old address and new address and we will update accordingly. Once the order has been dispatched we will not be able to change the address. You may contact the courier to redirect a parcel.
How do I return an item?
Please see our return policy for a step by step explanation. Please be aware that if you confirm an order and request us to pack it ready for dispatch, and then you decide to cancel, BrainPlay has the right to charge a handling fee of up to 15% of the value of the order. This charge also applies if you receive the goods and decide for any reason to return the item/s (excluding defective goods). If a product is defective, we will arrange for collection and either replace the product if we have stock, or refund you or issue a credit note.